Privacy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

KEO uPVC Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

In order to process requests for quotations, fulfil contracts and deliver our services to you it is necessary that we collect the following personal information from you:

• Name
• Telephone number
• Email address
• Address

Depending on the method of payment selected at the time of purchase, it may also be necessary for us to collect the following types of personal information from you:

• Financial information; bank account details
• Employment information; employer name, job title
• Personal information; country of birth, date of birth, marital status, national insurance number, identification documents, suitability for credit
• Information collected from other sources

We also obtain personal information from other sources as follows:

• We may conduct a credit search using a third party credit reference agency

We use your personal information, in the manners specified below, in order to ensure that we are able to deliver the highest quality service to you:

• To provide a quotation
• If we have a contract to fulfil our obligations and deliver the services under that contract
• Where we have fulfilled a contract, to continue to honour our warranty and guarantee commitments
• To monitor customer satisfaction and gather feedback
• To keep you informed about other goods and services that KEO uPVC Ltd offer that may be of interest to you

In order to deliver our services to you, your data will be shared internally with our employees and agents who have a need to use your data.

Your data will only be routinely shared externally in the following circumstances:

• With our installation partners in order to fulfil our contract with you
• With external contractors that are required to complete part of an installation; scaffolders, electricians, plumbers, etc.
• If you have a contract and elect to utilise one of our panel of finance companies to pay for the contract, then your data will be shared with that panel on a tiered basis

Where we share data with external third parties, we ensure that they have systems in place of at least an equivalent standard to our own.

Data sharing in the manners set out above enables us to ensure the best service is delivered. On occasion we may be required to share personal information with law enforcement or other authorities if required by applicable law. Where this occurs we will attempt to ensure that appropriate safeguards are in place.

We will never transfer your personal data outside of the European Economic Area (EEA) and we will not share your personal information with any other third party.

The provision of the personal data (as set out above) is required from you to enable us to fulfil our obligations to you. If you fail to provide the information required then this may affect our ability to deliver a quality and efficient service.

We will hold the personal data provided by you for the timeframes specified below:

• If you have a contract with us for 10 years from the completion of the installation
• If you do not have a contract, we will store your data for 1 year from the date of collection

We rely on contract, and steps taken prior to entering a contract, as the lawful basis on which we collect and use your personal data.

Where we contact you in relation to additional goods and services that are available, we rely upon legitimate interest as the lawful basis for processing your personal data.

Under the General Data Protection Regulation you have a number of important rights that may be exercised free of charge. In summary, those include rights to:

• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights you can visit the Information Commissioner’s Office at www.ico.org.uk.

info@keo-upvc.co.uk

0800 644 6282

ADDRESS

Compliance Department 

KEO uPVC Specialists

88 Somerford Road

Christchurch

BH23 3QD

In order that we can comply with such a request as soon as possible, it would be useful if you could provide the following information within your initial request:

• Let us have enough information to identify you (e.g reference, name, contact details)
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
• Let us know the information to which your request relates

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you would to find out more about protecting your personal information, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

We hope that our Compliance Department can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner whose contact information can be obtained via this link: https://ico.org.uk/concerns.

This privacy notice was published on May 21st, 2018. There are no amendments since publication, when amendments are made to this page we will update this section. We recommend that you review this section from time to time so that you are aware of the latest version of this notice.

Please contact our Compliance Department if you have any questions about this privacy notice or the information we hold about you.

KEO uPVC Specialists is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using the KEO uPVC Specialists website you consent to the collection and use of information you provide to us. We reserve the right to change this policy from time to time by updating this page. It is your responsibility to familiarise yourself with this policy regularly to ensure that you are aware of any changes. This policy was last revised on 23/05/2018.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either ‘persistent’ cookies or ‘session’ cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The key piece of legislation in the UK relating to cookies is the Privacy and Electronic Communications (EC Directive) Regulations 2003. This cookies policy will also help you to comply with the Data Protection Act 1998 insofar as it affects the use of web cookies.

Regulation 6 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) provides that:

1. Subject to paragraph (4), a person shall not store or gain access to information stored, in the terminal equipment of a subscriber or user unless the requirements of paragraph (2) are met.
2. The requirements are that the subscriber or user of that terminal equipment – (a) is provided with clear and comprehensive information about the purposes of the storage of, or access to, that information; and (b) has given his or her consent.
3. Where an electronic communications network is used by the same person to store or access information in the terminal equipment of a subscriber or user on more than one occasion, it is sufficient for the purposes of this regulation that the requirements of paragraph (2) are met in respect of the initial use.
4. Paragraph (1) shall not apply to the technical storage of, or access to, information – (a) for the sole purpose of carrying out or facilitating the transmission of a communication over an electronic communications network; or (b) where such storage or access is strictly necessary for the provision of an information society service requested by the subscriber or user.”

This cookies policy should be used in conjunction with or as a part of a full KEO uPVC Specialists privacy policy.

The inclusion of this statement in your privacy policy will not necessarily satisfy the requirements of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as regards consent to the use of cookies. Guidance concerning methods of obtaining such consent is included on the Information Commissioner’s website (http://www.ico.gov.uk).

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

• To recognise your computer when you visit our website;
• To track you as you navigate our website, and to enable the use of the [specify feature – e.g. shopping cart] on our website;
• To improve the website’s usability;
• To analyse the use of our website;
• In the administration of this website;
• To prevent fraud and improve the security of the website;
• To personalise our website for you, including targeting advertisements which may be of particular interest to you.

When you use our website, you may also be sent third party cookies.

Our [advertisers/service providers] may send you cookies. They may use the information they obtain from your use of their cookies:

• To track your browser across multiple websites;
• To build a profile of your web surfing;
• To target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.

You can manage your preferences relating to the use of cookies by visiting the preferences in your web browser.

Most browsers allow you to refuse to accept cookies. For example:

• In Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector;
• In Firefox you can block all cookies by clicking ‘Tools’, ‘Options’, and un-checking ‘Accept cookies from sites’ in the ‘Privacy’ box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. [If you block cookies, you will not be able to use the many features on this website.

You can also delete cookies already stored on your computer:

• In Internet Explorer, you must manually delete cookie files you can find instructions for doing so at http://support.microsoft.com/kb/278835;
• In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you ‘clear private data’ this setting can be changed by clicking ‘Tools’, ‘Options’ and ‘Settings’ in the ‘Private Data’ box and then clicking ‘Clear private data’ in the ‘Tools’ menu.