Privacy Policy

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At KEO uPVC Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.keo-upvc.co.uk] or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal information in various ways, including:

a. Information You Provide Directly

• Contact details: such as your name, postal address, email address, and telephone number when you request a quote, contact us via forms, or communicate by email or phone.
• Payment information: when you make payments, we may collect billing details (processed securely by our payment providers).
• Communications: any messages, questions, or feedback you provide to us.

b. Information Collected Automatically

• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about your visits to and use of our website, including traffic data, location data, logs, and other communication data.

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your browsing activity. See our Cookies Policy section below for more details.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide and manage the services you request, including responding to enquiries and processing orders or bookings.
• To communicate with you, including sending service updates, quotes, invoices, and marketing communications where you have consented.
• To improve our website and services through analytics and user feedback.
• To comply with legal and regulatory obligations.
• To prevent fraud and ensure security.
• To personalise your experience on our website.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: processing is necessary to perform a contract with you.
• Consent: where you have given clear consent for us to process your data for specific purposes (e.g., marketing communications).
• Legal obligation: to comply with legal requirements.
• Legitimate interests: where necessary for our business interests, balanced against your rights.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers: trusted third parties who perform services on our behalf (e.g., IT hosting, payment processing, email marketing). These providers are contractually obliged to keep your data confidential and secure.
• Legal authorities: where required by law or to protect our rights.
• Business transfers: in the event of a merger, sale, or acquisition, your data may be transferred as part of business assets.

5. Cookies Policy

Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use:

• Strictly necessary cookies: essential for website operation.
• Performance cookies: collect anonymous information about how visitors use our site.
• Functionality cookies: remember choices you make (e.g., language preferences).
• Targeting or advertising cookies: used to deliver relevant ads (we do not currently use these).

You can control or disable cookies via your browser settings. Disabling some cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure servers.

Despite these measures, no internet transmission is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.

8. Your Rights

You have the following rights under data protection laws:

• Access: request copies of your personal data.
• Correction: request corrections to inaccurate or incomplete data.
• Erasure: request deletion of your data (subject to legal exceptions).
• Restriction: request limits on how we use your data.
• Objection: object to processing based on legitimate interests or direct marketing.
• Data portability: request transfer of your data to another controller.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Our website and services are not directed at children under 16 years old. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data without parental consent, we will delete it.

10. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

KEO uPVC Ltd
Email: info@keo-upvc.co.uk
Phone: 0800 644 6282
Effective Date: January 2025